SupportCenter Plus

客戶支持軟件

Customer Support Software
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Features Standard Edition Professional Edition
Email Response Mgmt
Account & Contact Mgmt
Knowledge Mgmt
SLA Management
Customer Service Reports
Self Service Portal  
Contracts Management  
Product Catalog  
Active Directory  
Scheduled CSV Synch  
Survey  
CTI Integration $ $
Remote Desktop $ $
Business Units  
(3 Business Units)
Multi Language Support

 

System Requirements    
Linux RedHat 7.x and above Debian 3.0,
32-Bit x86 Compatible,
2GHz,
1GB
Windows 2000 Professional + SP4 2000/2003 Server XP Professional
32-Bit x86 Compatible,
2GHz,
1GB
SupportCenter Plus comes bundled with My SQL and it supports MS SQL 2000, MS SQL 2005 and all flavours of SQL.

 

Pricing    
No of Technicians 2 Technicians starts @ $495

Multilanguage Edition

2 Technicians starts @ $595
2 Technicians starts @ $995

Multilanguage Edition

2 Technicians starts @ $1,195
No of Users(Callers and End Users) Unlimited Unlimited
Training available Yes Yes
Large scale consulting and implementation Yes Yes

 

Trial Software Version    
Is a trial version available? Yes Yes
No of days for trial version? 30 30
Are there any feature limits in the trial version? No No
No of support reps allowed in trial version 2 5
Technical support available during evaluation Yes Yes

For the detailed comparison of SupportCenter Plus Editions and Features, Download our Edition Comparison Guide here.

SupportCenter Plus Customers
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Knowledge Base Previous Customer Case Tracking Service Level Agreements Knowledge Base Next